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How kbb Governs Your Account and Use

Access to kbb and its services depends on your local law and the eligible regions we support. These terms set out what you agree to when you use your account, make deposits through bKash, Nagad, or Rocket, and interact with our platform.

Jurisdiction-Dependent AccessAccount Holder ObligationsPayment Terms: bKash, Nagad, RocketContent and Conduct Rules
kbb How kbb Governs Your Account and Use
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute related to a payment through bKash, Nagad, or Rocket, our support team handles legal queries through the channels below. Responses to formal legal requests are prioritised and handled separately from general account queries.

Live Chat Reach our support team directly through the live chat window in your account dashboard for account-related legal queries and payment disputes.
Email Support Send formal legal requests, data access queries, or written dispute notices to our support email address listed in your account settings.
Account Help Centre Your account help centre contains the current version of these terms, your transaction history, and the form for submitting a formal legal request.
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

We collect only the account and transaction data needed to operate your wallet, process payments via bKash, Nagad, and Rocket, and keep your account secure. You can request a copy of your data or ask us to correct it at any time through the account help centre. We retain transaction records for the period required by our operating obligations; once that period ends, data is deleted or anonymised. Cookies on kbb are used for session management and account security — not for third-party advertising profiling.

Data Access Rights

You can request a full export of your account data, including deposit and withdrawal history across bKash, Nagad, and Rocket, through the help centre form.

Cookie Policy

We use session and security cookies only. No third-party advertising cookies are placed on your device when you access your kbb account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Any suspicious activity should be reported immediately via live chat.

Retention and Deletion

Account and payment records are kept for the period our obligations require. After that, your data is deleted or anonymised and no longer accessible to our team.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights, and how our legal conditions apply to payments and access in Bangladesh.

Access depends on your local law and eligible region. You are responsible for confirming that using kbb is permitted where you are located before opening an account.

Yes. Submit a data access request through the account help centre. We will provide your account and transaction records, including bKash, Nagad, and Rocket payment history, within a reasonable period.

Contact support via live chat or email with your transaction reference. Payment disputes involving bKash, Nagad, or Rocket are reviewed against your wallet transaction record and resolved in writing.

We retain records for the period required by our operating obligations. After that period, your personal data is deleted or anonymised and is no longer accessible.

We notify you through your registered account contact details when material changes are made. Continuing to use your account after a change means you accept the updated terms.

Send formal requests to the support email address in your account settings. Legal queries are handled separately from general support and receive a written response.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.