Reference

How kbb Handles Your Personal Information

Your account data — including your wallet details for bKash, Nagad, and Rocket — is handled with care and kept strictly within the scope of what we need to run your account. Access and data handling depend on your local law and eligible regions.

Account Data ProtectionLocal Wallet PrivacyYour Right to Request AccessTransparent Data Use
kbb How kbb Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts, not added as an afterthought. Here is what that looks like in practice across the four areas that matter most to your privacy.

Encryption and Account Security

All data moving between your device and kbb is encrypted in transit. Account access is protected by password and OTP verification, so only you can authorise changes to your wallet or contact details.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies are used in aggregate only. You can review and adjust these through your browser settings at any time.

Data Retention and Deletion

Your data is kept for as long as your account is open and for any period required by law in your eligible region. When you close your account, we follow a defined retention schedule before permanent deletion is applied.

Requesting Changes or Access

You can ask us to correct inaccurate data, request a copy of what we hold, or ask about deletion options. Submit your request through live chat or email with your registered account detail for verification.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. Responses are handled during our standard support window, and we aim to acknowledge data requests within a reasonable timeframe under applicable rules.

Team online

Live Chat

Open the chat widget from any page on kbb to reach our support team directly. Data and privacy queries are handled by the same team as account support.

Email Support

Send your data request or privacy concern to our support email. Include your registered contact detail so we can locate your account securely.

Account Settings

Some data preferences — including communication opt-outs and cookie choices — can be managed directly from your account settings page without contacting support.

Common Questions About Your Data at kbb

These are the questions we hear most often about how personal information is handled. If yours is not here, our support team can help.

We collect your name, contact information, and the mobile wallet details you use — such as your bKash, Nagad, or Rocket number — along with identity verification documents where required by applicable rules in your region.

Your wallet details are shared only with the payment processors needed to complete your transactions. Those processors are bound by data agreements that restrict further use. We do not sell your payment information.

Contact our support team via live chat or email with your registered account detail. We will verify your identity and provide the information we hold within the timeframe required under applicable law in your eligible region.

Yes. You can request deletion through our support team. Some data may be retained for the period required by law even after your account is closed, but we will explain what applies in your case when you make the request.

We use cookies for session management, login persistence, and aggregate analytics. You can manage or block non-essential cookies through your browser settings. Disabling session cookies may affect how your account functions on mobile and desktop.

Yes, and your rights under this policy are subject to the laws applicable in your jurisdiction. Availability of certain data rights depends on local law and your eligible region. Contact support if you have questions specific to your location.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.